Quality Manual
This Manual outlines the Scottish FA’s management of Club Licensing. This complies with the requirements of ISO 9001:2000. The Quality Manual is presented in order that clubs are aware of the operations of the system and are able to benefit from many of the practices.Click on the links to access the files for that section.
Introduction,Scope, Manual Navigation and Documented Procedures
 Introduction,Scope, Manual Navigation and Documented Procedures |
 Introduction,Scope, Manual Navigation and Documented Procedures |
Interaction of Processes
| Interaction of Processes |
Interaction of Processes |
Quality Policy and Objectives
| Quality Policy and Objectives |
Quality Policy and Objectives |
Confidentiality and Independence
| Confidentiality Procedure |
Confidentiality Procedure |
| Independence Procedure |
Independence Procedure |
Template Agreements
Schedule 1
| Appeals Confidentiality |
Appeals Confidentiality |
| External Confidentiality |
External Confidentiality |
| GPC Confidentiality |
GPC Confidentiality |
| Staff Confidentiality |
Staff Confidentiality |
Resources, Communications and Decision Body Management
Communications
| Communications Strategy |
Communications Strategy |
Resources
| 5.1.1 Appointments |
| 5.1.2 Job Descriptions |
| 5.1.3 Structure |
| 5.1.4 Training |
Appointments
| A Mitchell |
A Mitchell |
| A Niven |
A Niven |
| J Sinclair |
J Sinclair |
| K Sharp |
K Sharp |
| W McDougall |
W McDougall |
| J Hynes |
J Hynes |
| H Barton |
H Barton |
Job Descriptions
Structure
| Internal Auditing of the club licensing system |
Internal Auditing of the club licensing system |
 Decision Making Bodies |
Licensing Administration |
| SFA Organisation Chart |
|
| Please Note: Microsoft Organisation Chart files may not be able to open in your browser window. Use your right mouse button to click on the file name, then select 'Save Target As ...' from the menu. You can then save the file where you wish and open it from there. | |
Training
Decision Body Management
| GPC Club Hearing Procedures |
GPC Club Hearing Procedures |
 Training Workshop 1 |
Training Workshop 2 |
Core Process & Quality Process
Control of Documents and Records
| Procedure for Control of Documents |
Procedure for Control of Documents |
| Procedure for Control of Records |
Procedure for Control of Records |
2005/6 Supporting Documents
Club Licensing Support DocumentsPreventive and Corrective Action
Internal Audits and Review
| Internal Audit Procedure |
Internal Audit Procedure |
| Review Procedure |
Review Procedure |