The Scottish Football Association


Fans' Charter: have your say

Tuesday, 17 July 2012

How can a match day experience improve?

Have your say through this online survey – which is independent of the Scottish FA, SPL and SFL -  and contribute to creating a Fans’ Charter which will help make your football entertainment even more enjoyable.

James Proctor, who has worked with fans’ organisations for ten years, is the project manager for the Fans’ Charter.

He has, in the last three months, been speaking with individual supporters and has contacted supporter groups to find out their views on going to watch football.

“This led to ten meetings across Scotland where I listened to the good and bad points of going to the game from supporters of 18 different clubs,” James explained.

The discussions produced five areas which a charter should seek to address.

1. Participation – atmosphere, singing and chanting are all created by fans. A charter should recognise that fans are an important part of the match.

2. Fan Relations – the relationships between clubs and fans. Good communications between the two should be recognised as contributing to a good match day experience.

3. Fan Behaviour – Abuse and equality issues such as racism, bigotry and offensive comments should be addressed in the charter with a view to creating a more positive and inclusive environment.

4. Safety Authorities – Stewarding and policing are areas which contribute to a good or bad experience of the game and also have implications for safety. These rights and responsibilities should be balanced in the charter.

5. Facilities – Seating and standing choice were the main issues here, specifically how they affect the enjoyment and safety of supporters at the game.

“The objective of a Fans’ Charter is to take a step towards addressing some of the reasons why fans don’t come back or why they find attending matches far from a hassle-free experience,” James added.

“This survey offers fans their say on what issues will be included in the charter.

“It’s not simply about the outcome. Listening to fans opinions is an important part of this journey into understanding what fans think, why they feel the way they do and what they want in the future.

“I would ask all fans to fill in this survey to help improve the match day experience.”

<< Back
Scotland on Social

Scotland on youtube

Go behind the scenes and get all the goals, highlights & features from the Scotland National Teams

Get closer to the teams by liking Scotland on facebook

Follow us on twitter for the most up-to-date news and features

RSS Feed

Under-19s qualify fo...Thu, 27 Oct 2016
Scotland Under-19s have qualified for the UEFA Under-19 Championships Elite Round for the fifth year in-a-row.   ... Read More...
Under 19s start UEFA...Mon, 24 Oct 2016
Scotland have named their under 19s squad to take on Liechtenstein tomorrow, kick-off 10.30am (UK time).   They w ... Read More...
Under-21s set for Sl...Mon, 24 Oct 2016
Scotland Under-21s will travel to Slovakia for a friendly match next month.   Scot Gemmill’s new-look squad ... Read More...
UEFA Futsal Euro 201...Fri, 21 Oct 2016
The UEFA Futsal Euro 2018 qualifying draw has been made and Scotland have been drawn with Georgia, Switzerland and Israe ... Read More...
Scotland suffer a fr...Thu, 20 Oct 2016
Vauxhall International Challenge Match Scotland vs. Netherlands Thursday 20 October 2016, kick-off 7pm Tony Macaroni ... Read More...
Explore More...
adidas Vauxhall